Payments & Billing

Payment methods and billing information

Adding funds to your wallet

How to deposit money for assignments

Keep your wallet funded for seamless assignment posting:

Supported Payment Methods:

  • - Credit/Debit Cards (Visa, MasterCard, American Express)
  • - PayPal
  • - Bank Transfer
  • - Mobile Money (M-Pesa, Airtel Money)
  • - Cryptocurrency (Bitcoin, Ethereum)

    • Deposit Process:

    1. Access Deposit Page: Go to Student Dashboard > Deposit Funds

    2. Choose Amount: Enter the amount you want to add

    3. Select Payment Method: Choose your preferred payment option

    4. Enter Details: Provide payment information securely

    5. Confirm Transaction: Review and confirm your deposit

    6. Instant Credit: Funds appear in your wallet immediately

    Minimum and Maximum Limits:

  • - Minimum deposit: $10
  • - Maximum deposit: $5,000 per transaction
  • - Daily limit: $10,000
  • - Monthly limit: $50,000

    • Security Features:

  • - SSL encryption for all transactions
  • - PCI DSS compliant payment processing
  • - Two-factor authentication available
  • - Fraud detection and prevention

    • Processing Times:

  • - Credit/Debit Cards: Instant
  • - PayPal: Instant
  • - Bank Transfer: 1-3 business days
  • - Mobile Money: Instant
  • - Cryptocurrency: 10-60 minutes

    • Fees:

  • - No fees for deposits over $50
  • - $2.99 fee for deposits under $50
  • - Currency conversion fees may apply for international payments
    • Understanding our fees

    Complete breakdown of platform fees and charges

    Transparent pricing with no hidden fees:

    Platform Fee Structure:

  • - Students pay the full assignment amount
  • - Tutors receive 60% of the assignment value
  • - Platform retains 40% as service fee
  • - No additional charges for basic features

    • What the Platform Fee Covers:

  • - Secure payment processing
  • - Escrow services for protection
  • - 24/7 customer support
  • - Platform maintenance and development
  • - Quality assurance and dispute resolution
  • - Marketing to attract more users

    • Additional Fees:

    - Deposit Fees: $2.99 for deposits under $50

    - Withdrawal Fees: Free for amounts over $50, $1.99 for smaller amounts

    - Currency Conversion: 2.5% for international transactions

    - Expedited Processing: $5 for rush withdrawals (same day)

    Fee Examples:

  • - $100 assignment: Student pays $100, Tutor earns $60, Platform fee $40
  • - $50 assignment: Student pays $50, Tutor earns $30, Platform fee $20
  • - $200 assignment: Student pays $200, Tutor earns $120, Platform fee $80

    • Fee Comparison:

    Our 40% platform fee includes comprehensive services that other platforms charge separately:

  • - Payment processing (usually 3-5%)
  • - Escrow services (usually 2-3%)
  • - Customer support (usually included in higher fees)
  • - Quality assurance (unique to our platform)

    • No Hidden Charges:

  • - No monthly subscription fees
  • - No listing fees for assignments
  • - No communication fees
  • - No account maintenance fees
  • - No cancellation fees
    • Withdrawal methods

    How tutors can withdraw their earnings

    Multiple convenient withdrawal options for tutors:

    Available Withdrawal Methods:

  • - PayPal (Most Popular)
  • - Bank Transfer (ACH/Wire)
  • - Mobile Money (M-Pesa, Airtel Money)
  • - Cryptocurrency (Bitcoin, Ethereum)
  • - Check by Mail (US only)

    • Withdrawal Process:

    1. Access Withdrawal Page: Go to Tutor Dashboard > Withdraw Funds

    2. Check Available Balance: Ensure you have funds to withdraw

    3. Choose Method: Select your preferred withdrawal option

    4. Enter Details: Provide account information

    5. Confirm Request: Review and submit withdrawal

    6. Processing: Wait for processing time based on method

    Processing Times:

  • - PayPal: 1-2 business days
  • - Bank Transfer: 3-5 business days
  • - Mobile Money: Instant to 24 hours
  • - Cryptocurrency: 1-24 hours
  • - Check by Mail: 7-10 business days

    • Minimum Withdrawal Amounts:

  • - PayPal: $10
  • - Bank Transfer: $25
  • - Mobile Money: $5
  • - Cryptocurrency: $20
  • - Check by Mail: $50

    • Withdrawal Fees:

  • - Free for withdrawals over $50
  • - $1.99 fee for smaller amounts
  • - Expedited processing: Additional $5
  • - International wire transfers: $15-25

    • Security Measures:

  • - Identity verification required
  • - Two-factor authentication
  • - Withdrawal confirmation emails
  • - Fraud monitoring and prevention

    • Tax Considerations:

  • - 1099 forms issued for US tutors earning over $600
  • - International tutors responsible for local tax compliance
  • - Detailed earning reports available for download
    • Refund policies

    When and how refunds are processed

    Comprehensive refund protection for all users:

    Automatic Refund Scenarios:

  • - No tutor claims assignment within 48 hours
  • - Tutor fails to deliver by deadline
  • - Technical issues prevent service delivery
  • - Duplicate charges or billing errors
  • - Platform downtime affecting service

    • Quality-Based Refunds:

  • - Work doesn't meet specified requirements
  • - Plagiarized or non-original content
  • - Significantly below academic standards
  • - Tutor unresponsive after claiming assignment

    • Refund Request Process:

    1. Submit Request: Contact support within 7 days of delivery

    2. Provide Details: Explain the issue with supporting evidence

    3. Review Process: Our team reviews within 24-48 hours

    4. Resolution: Refund approved, revision offered, or alternative solution

    5. Processing: Refunds processed within 5-7 business days

    Refund Types:

    - Full Refund: 100% return for major issues

    - Partial Refund: Percentage return for minor issues

    - Platform Credit: Credit for future assignments

    - Revision: Free corrections instead of refund

    Non-Refundable Situations:

  • - Change of mind after work approval
  • - Requirements changed after work started
  • - Student fails to provide necessary information
  • - Work completed correctly but poor grade received
  • - Request made more than 7 days after delivery

    • Dispute Resolution:

  • - Mediation between student and tutor
  • - Independent quality review
  • - Escalation to senior management
  • - Final decision within 14 days

    • Refund Processing Times:

  • - Credit Card: 3-5 business days
  • - PayPal: 1-2 business days
  • - Bank Transfer: 5-7 business days
  • - Platform Credit: Instant

    • Prevention Tips:

  • - Communicate clearly with tutors
  • - Provide detailed requirements
  • - Respond promptly to questions
  • - Review work thoroughly before approval