Refund Policy

Last updated: January 15, 2024

100% Satisfaction Guarantee

We stand behind our service with a 100% satisfaction guarantee. If you're not completely satisfied with the work delivered, we'll make it right or provide a full refund.

1. Refund Eligibility

Automatic Refund Scenarios

  • No tutor claims your assignment within 48 hours of posting
  • Tutor fails to deliver work by the agreed deadline without valid reason
  • Technical issues on our platform prevent service delivery
  • Duplicate charges or billing errors

Quality-Based Refunds

  • Work delivered does not meet the specified requirements
  • Plagiarized or non-original content is detected
  • Work is significantly below academic standards
  • Tutor fails to provide adequate explanations or support
2. Refund Process

Step-by-Step Process

1
Submit Refund Request

Contact our support team within 7 days of assignment delivery with your refund request and reason.

2
Review Process

Our team reviews your request and the delivered work within 24-48 hours.

3
Resolution

We either approve the refund, offer revisions, or provide alternative solutions.

4
Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

3. Refund Types

Full Refund

100% of payment returned for major issues or non-delivery

Partial Refund

Percentage refund for minor issues or late delivery

Credit Refund

Platform credit for future assignments in certain cases

4. Non-Refundable Situations
  • Change of mind after work has been delivered and approved
  • Assignment requirements changed after tutor has started work
  • Student fails to provide necessary information or materials
  • Work is completed correctly but student receives poor grade
  • Refund request made more than 7 days after delivery
  • Student violates platform terms of service
  • Assignment is used for academic dishonesty
5. Processing Times

Review Timeline

  • Initial Response:Within 2 hours
  • Full Review:24-48 hours
  • Complex Cases:Up to 5 days

Refund Processing

  • Credit Card:3-5 business days
  • PayPal:1-2 business days
  • Bank Transfer:5-7 business days
6. Alternative Solutions

Before processing a refund, we may offer alternative solutions:

  • Free Revisions: Tutor makes necessary corrections at no extra cost
  • Different Tutor: Reassign to another qualified tutor
  • Extended Deadline: Additional time for completion
  • Partial Credit: Platform credit for future assignments
  • Mediation: Direct communication facilitation between student and tutor
7. How to Request a Refund

Contact Methods

Email Support

Send detailed refund request to: refunds@assignmentplatform.com

Live Chat

Use our 24/7 live chat for immediate assistance

Support Ticket

Submit a support ticket through your dashboard

Required Information

  • Assignment ID and order number
  • Detailed reason for refund request
  • Supporting evidence (if applicable)
  • Preferred refund method
  • Timeline of events
8. Dispute Resolution

If you disagree with our refund decision:

  • Request escalation to senior management
  • Provide additional evidence or documentation
  • Request mediation with the tutor
  • Appeal the decision within 14 days
9. Contact Information

For refund requests and questions:

Refunds Team: refunds@assignmentplatform.com

Phone: +1 (555) 123-4567

Live Chat: Available 24/7 on our website

Response Time: Within 2 hours