Privacy Policy

Personal Information

• Name, email address, and phone number
• Educational background and qualifications
• Payment information and billing details
• Profile photos and academic documents
• Communication preferences

Usage Information

• Platform usage patterns and preferences
• Assignment details and communication history
• Device information and IP addresses
• Browser type and operating system
• Cookies and tracking technologies

Automatically Collected Data

• Log files and server data
• Analytics and performance metrics
• Error reports and crash data
• Security and fraud prevention data

Service Provision

• Create and manage your account
• Process assignments and payments
• Match students with qualified tutors
• Facilitate communication between users
• Provide customer support

Platform Improvement

• Analyze usage patterns and preferences
• Develop new features and services
• Improve platform performance and security
• Conduct research and analytics

Communication

• Send service-related notifications
• Provide assignment updates and alerts
• Share promotional offers (with consent)
• Respond to inquiries and support requests

With Other Users

• Profile information visible to matched users
• Assignment details shared with assigned tutors
• Communication history within the platform
• Ratings and reviews (anonymized when possible)

With Service Providers

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Email service providers for communications
• Analytics providers for platform insights

Legal Requirements

• Compliance with legal obligations
• Response to court orders and subpoenas
• Protection of rights and safety
• Fraud prevention and security

Security Measures

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection

Payment Security

• PCI DSS compliant payment processing
• Tokenization of payment information
• Secure escrow system for transactions
• Fraud detection and prevention

Access and Control

• Access your personal information
• Update or correct your data
• Delete your account and data
• Export your data in portable format
• Opt-out of marketing communications

GDPR Rights (EU Users)

• Right to be forgotten
• Data portability
• Restriction of processing
• Object to processing
• Lodge complaints with supervisory authorities

CCPA Rights (California Users)

• Know what personal information is collected
• Delete personal information
• Opt-out of sale of personal information
• Non-discrimination for exercising rights

Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us improve the platform
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

Cookie Management

• Control cookies through browser settings
• Use our cookie preference center
• Opt-out of non-essential cookies
• Clear cookies and browsing data

Retention Periods

• Account Data: Retained while account is active
• Assignment Data: Retained for 7 years for academic records
• Payment Data: Retained for 7 years for tax purposes
• Communication Data: Retained for 3 years
• Analytics Data: Aggregated data retained indefinitely

Data Deletion

• Automatic deletion after retention periods
• Secure deletion methods used
• Some data may be retained for legal compliance
• Anonymized data may be retained for research

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided personal information should contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification to registered users
• Prominent notice on our platform
• In-app notifications
• Updated "Last Modified" date

If you have questions about this Privacy Policy or our data practices, please contact us: